The Controller: Limited Liability Company “Sales.lv”, unified registration No. 40103240056 (hereinafter – Sales.lv).
Sales.lv processes personal data in accordance with General Data Protection Regulation 2016/679 and the Personal Data Processing Law, as well as any other applicable law of the Republic of Latvia.
Our goal is to inform you as clearly and comprehensibly as possible about how we use your personal information and why, and to make you feel safe when disclosing your personal data to us. Personal data shall be any information that can be used to identify an individual.
We take appropriate measures to ensure that your personal data is always safe with us and that your personal data is processed in accordance with the applicable data protection laws, our internal policies and procedures. We have also appointed a data protection specialist, who is assigned to monitor the compliance with personal data protection regulations and procedures.
We protect your personal information and respect the confidentiality of everything we do. This policy allows you to find out what data we may collect about you, how we will use it, and provide information about your rights and how you can contact us.
What categories of personal data do we collect and why?
Cookies are small text files that are created and stored on your, as the internet user’s device (computer, tablet, mobile phone, etc.), when visiting our website. The cookies “remember” your experience and basic information and thus improve the convenience of use of our website.
When using cookies the website usage history is processed, problems and flaws in website operation are diagnosed, statistics on user behaviour are collected, as well as full and easy use of the website’s functionality is provided.
Functional cookies may be used on the website. These cookies enable the website to remember the settings selected by you and your choices, which makes the use of the website more convenient, for instance, when you wish to remain logged in on the website. These cookies are used on the basis of our legitimate interest to ensure and to improve the use of the website and to make it more convenient, as well as in accordance with your consent, when using the browser configuration. Functional cookies are stored on your device permanently.
Analytical/performance cookies may be used on the website. Cookies allow you to identify and to count the number of website visitors, see how these visitors navigate the website, collect information about how the users use the website, identify the most frequently visited sections, including the content that the users choose, when browsing the website. The legal basis for the use of these cookies is our legitimate interest in improving the operation of the website (the information is used for analytical purposes to find out what the website users are interested in and to improve the website’s functionality by making it more user-friendly and providing various website options), as well as based on your consent, when using the browser configuration. Analytical/performance cookies are stored on your device permanently.
Analytical cookies only identify the user’s device, but do not reveal the user’s identity.
In some cases some of the analytical cookies are managed by third parties instead of the site owner. The website uses Google Analytics and cookies, while using Google Analytics IP address anonymisation to increase the protection of your privacy.
Personal data categories
– Website user preferences, habit statistics
Your consent (web browser configuration) and our legitimate interest in providing, improving and making the website easy to use.
- Google Analytics
This website uses Google Inc. Google Analytics service, which uses text cookies that are stored on your end device to analyse how you are using the relevant website. The information generated by these cookies about your use of this website is transmitted to the Google server in the USA and stored there by Google Inc. that has access to the statistics collected by this tool. Your IP address will be abbreviated within the European Union or the European Economic Area using IP-anonymisation and may only be submitted for processing on Google servers located in the United States. Google uses this information to assess your use of the website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage. Google will also provide this information to third parties, if required to do so by the law, or if such third parties process the information on behalf of Google. Google Inc. has joined the EU-US Privacy Shield Principles and the EU-US Privacy Shield Framework, confirming that the service provider complies with the privacy standards requested by the EU. Up-to-date information about Google Analytics is available on the Google service website.
You can refuse to use Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout?hj=en).
More detailed and up-to-date information about Google cookies is available at https://policies.google.com/technologies/cookies.
Within the operation of the website Google may use and process the following information: For the advertising function, Google Analytics may collect traffic data in addition to the data collected through the implementation of standard Google Analytics, as well as data collection for the reporting functions of advertising;
For the remarketing function Google Analytics can process data from users, who have signed into Google service and enabled Google to link their web and app browsing history with their Google Account, and who use this information from their Google Account to personalise ads. Google Analytics temporarily joins these Google Analytics data identifiers to support and to target audiences;
Google Analytics can process targeted demographic and interest reports, Campaign Manager reports, Display & Video 360 reports, and Google Display Network impression reports, thus helping to understand the users. More detailed and up-to-date information about these tools is available at https://support.google.com/google-ads/answer/2407785?hl=en-GB.
- Direct marketing, advertising and informative materials
We have received your consent, we inform you about various news and current events related to our services and activities. If you would like to receive our newsletter, you must indicate it on our website or apply in another way that is offered.
Personal data categories
– Personal information (name, surname)
– Contact information (e-mail address, mobile phone number)
- Data you provide, when communicating with us
When you contact us (including by filling in and using the contact forms on the website) or we need to inform you to respond to your request, process your application or contact you in the cases specified in the applicable regulatory enactments, we may identify and contact you, using the contact information available to us (phone number, e-mail address, postal address), ask for additional identifying information, if it is required for the adequate protection of privacy or fulfilment of our obligation, as well as inform our partners in order to better respond to your wishes or to improve our products and services. We may store mutual communication data and your requests to ensure compliance with our legitimate interests (including, to provide proper customer service, to ensure efficient business management processes, to ensure and to improve service quality, to protect the interests of Sales.lv during the objection or claim period), as well as for the intention of signing an agreement at your initiative and to implement the necessary measures for signing the agreement.
In order to provide better data protection and to minimise data, in the website communication form it is only required to indicate the name, phone number and e-mail, as well as the subject of the services you are interested in. We recommend you to provide job contact information in the contact form.
Personal data categories
– Personal information (name, surname)
– Other identifying information
– Contact information (residential address, e-mail address or mobile phone number)
To fulfil a legal obligation under the applicable regulatory enactments
Our legitimate interest to conduct business, to provide proper customer service and efficient business management processes, to provide and to improve the service quality, to protect our interests during the period of possible claims or requests
Signing of an agreement or actions for signing an agreement
– Investigation and prevention of illegal activities targeted against us
To state and to prevent illegal activities implemented against Sales.lv (for example, to investigate and to prevent violations, to protect and to improve our IT systems, to prevent attacks and intrusions or unauthorised editing of the website or blocking of access to the website, to prevent spamming, phishing or other unauthorised activities), we may collect and process the data available to us, including pass it on to law enforcement authorities or institutions for the prevention of information technology security incidents.
Personal data categories
– User-generated data, visit history, data related to the used devices and their settings, such as language settings, time zone, operating system and platform, IP and MAC addresses, browser settings, other information about the use of the website and Sales.lv digital services, other identifying information.
Our legitimate interest is to prevent the misuse of services or disruption of service provision, or to investigate and to prevent a criminal offence against the company
To fulfil a legal obligation under the applicable regulatory enactments
What sources do we obtain the personal data from, and how accurate is it?
We collect personal data from you. We collect the information we receive, when you visit and use the website, provide us with data (including data you provide to us before receiving our service or by filling in the information fields on the website), as well as data you provide when contacting us. We may receive data from service providers that operate the Website, including its performance statistics, counter-attacks, security and intrusion protection services.
If the data you have provided to us has changed (for example, contact information for receiving news), you must notify us immediately by correcting the incorrect or inaccurate data.
When do we process data on behalf of others?
Our customers are mainly merchants (other legal entities) and as part of the services provided, sometimes our customers, as the data controllers, instruct us as the processors to perform activities that may also include the processing of personal data. In such cases our customers determine the purposes and means of the processing of personal data, and we implement them in the name and on behalf of the customers. In such cases the sources of data acquisition depend on the controller and the type of service provided. When we process personal data on behalf of the customer within the provision of services, we invite you to first contact the relevant data controller with questions about data processing, who will be able to answer all other questions related to the personal data processing implemented by them more precisely and completely. Of course, we will also be happy to help you with the communication about the processing of such data.
Whom do we transfer your personal data to?
– Service providers and cooperation partners
In order to fulfil our obligations to you, to provide the operation of the website and Sales.lv services, we transfer your personal data to companies and institutions that provide services to us, such as services related to the maintenance and operation of the website, and also to send direct marketing messages.
The cookies are processed and received by us and our cooperation partners that ensure the operation of the website, as well as summarise and analyse your activities on the website.
We invest reasonable efforts to verify all service providers, who process your personal data on our behalf and as instructed by us. We assess whether the cooperation partners (processors of personal data) apply appropriate security measures, so that the processing of your personal data takes place in accordance with our tasks, instructions, directions and the requirements of the regulatory enactments. These companies do not have the right to use your personal data for any other purposes.
– Law enforcement authorities, state and local government institutions
In order to fulfil our legal obligations, we may transfer your personal data to law enforcement authorities (such as the police), state and local authorities upon their request. We may also transfer your personal data to law enforcement authorities (such as courts), as well as to state and municipal authorities, legal service providers, in order to protect our legitimate interests by preparing, filing and defending claims, objections and submissions.
Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)
We always try to process your personal data in the territory of the European Union and the European Economic Area (EU/EEA).
The transfer and processing of personal data outside the EU/EEA may take place, if it has a legal basis and appropriate safeguards are in place to allow the processing of personal data to be considered reasonably secure, taking into account the nature of the processing operations and the legal framework.
How long is your personal data stored for?
All personal data obtained from you is stored for as long as you use our services, or until you withdraw your consent, if your personal data is processed based on your consent. Longer periods of storing personal data are permitted to meet the legal requirements regarding the minimum storage period of documents or information, or to protect our legitimate interests.
At the end of this period we will securely delete your personal data or make it inaccessible (archive it) or unidentifiable, so that it can no longer be linked to you.
We reserve the right to delete or permanently anonymise your data, if the legal basis for its use has ceased to exist or is not required for the provision of the service.
We receive an electronic message from the communication form on the website, which is stored and processed for as short a time as possible until the relevant person is contacted (but not longer than 15 days), after which the data sent in the communication form is deleted. Further processing of such data takes place, if it has a different legal basis (e.g., for signing an agreement, providing services, etc.).
You are responsible for storing and deleting the data on your terminal device (use the appropriate settings of your internet browser to clear the cache and cookies). The settings of Google Analytics provide that this tool stores the acquired data for a maximum of 26 months.
How do we protect your personal data?
We provide, review, and improve safety measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction. To do this, we use modern technologies, technical and organisational requirements, which includes the use of firewalls, intrusion detection, analysis software and data encryption.
However, we recommend that you comply with the general rules for the security of your computer and the internet, as well as the protection and storage of your personal data, and we will not be liable for unauthorised access to and/or loss of your personal data due to your fault or negligence.
What are your rights?
As the data subject you have general rights under the General Data Protection Regulation and other applicable law, including:
– Access to personal data
You have the right to request confirmation from us as to whether we process personal data relating to you, and in such cases to request access to such personal data, or to provide information about personal data, if direct access is not provided.
– Editing of personal data
If you consider that your information is incorrect or incomplete, you have the right to request us to correct or to supplement it.
– Withdrawal of consent
To the extent that we process your personal data based on your consent, you have the right to withdraw your consent regarding the processing of personal data at any time. Withdrawal of consent will not affect the lawfulness of processing implemented based on the consent provided before the withdrawal, as well as in cases when the processing is carried out in accordance with another legal basis.
– Objection to the processing of data for the purpose of supplying the addressed information
You have the right to object to the processing of your personal data for the purposes of direct marketing and the delivery of addressed information at any time.
– Objection to processing on legitimate grounds
You have the right to object to the processing of personal data, which we process on the basis of our legitimate interests; however we will continue to process your data, even when you object to it, if we have reasonable grounds to continue the processing of your personal data. To exercise the above provided rights, please submit a written application to us.
In certain circumstances, you have the right to ask us to delete your personal data, but this does not apply to cases when the law requires us to retain the data. To exercise the above provided rights, please submit a written application to us.
– Processing restriction
In certain circumstances you have the right to restrict the processing of your personal data. Please note that if you request to restrict the processing of your data, your possibility to access our services may be affected. To exercise the above provided rights, please submit a written application to us.
– Data portability
You have the right to receive or transfer your personal data to another data controller. This right only includes the data you have provided to us on the basis of your consent or agreement, and if the processing is carried out automatically. To exercise the above provided rights, please submit a written application to us.
What law governs the operation of the website?
The operation of the website, as well as all the relations between you and Sales.lv are governed by the legislation of the Republic of Latvia, as well as the applicable legislation of the European Union.
What governs the processing of data on other linked websites?
Who can I contact, if I have any questions?
If you are not satisfied with the received answer, you have the right to submit a complaint to the supervisory authority – the Data State Inspectorate (www.dvi.gov.lv)
– Contact details of the controller and the data protection specialist
To contact us, send a message to [email protected] or:
Limited Liability Company “Sales.lv”, 37-62 Dzirnavu Street, Riga, LV-1010, phone: (+371) 67 274 479.
Contact information of the data protection specialist – e-mail: [email protected]